Privacy Policy

This Privacy Policy explains how Alvynn Casino, operated by Lynxel Ltd, collects, uses, stores, and protects personal information belonging to players who access the website and related services. It applies to all visitors and registered account holders and covers the categories of data gathered, the purposes for which that data is used, the role of cookies, how information may be shared with third parties, retention practices, and the rights available to users regarding their own information. This document is provided for transparency and should be read alongside the Terms & Conditions and the Responsible Gaming information available on the site.

Scope and Acceptance

By registering an account, browsing the website, or using any related service, a user acknowledges that personal data will be processed in the manner described in this policy. Continued use of the platform after any update to this policy indicates acceptance of the revised terms. Access to Alvynn Casino is restricted to individuals who meet the legal minimum age for online gambling, which is 19 years or older in most Canadian provinces and 18 in some, and this policy applies exclusively to data collected from users who meet that threshold. Age verification and identity checks are addressed further in the Know Your Customer section below and are a required part of account use.

Information We Collect

Alvynn Casino collects several categories of personal data at different stages of the relationship with a user, from registration through ongoing account activity. Some information is provided directly by the player, while other data is generated automatically through use of the platform or collected from third parties for verification purposes. The table below summarizes the main categories.

Identity documents are collected in JPG or PNG format through the account’s Security & Verification section, consistent with standard Know Your Customer practice, and are required before a withdrawal request can be completed. Two-factor authentication is available within account security settings and, where enabled, generates additional technical data used solely to confirm login attempts.

How Personal Data Is Used

Personal data is processed for a defined set of purposes connected to operating the platform safely and in accordance with applicable regulatory expectations. These purposes include verifying that a user meets the applicable age and eligibility requirements, processing deposits and withdrawals, administering account features such as loyalty points and bonus terms, detecting and preventing fraud or money laundering, and providing customer support through live chat or email. Data is also used to monitor for patterns that may indicate a risk of gambling-related harm, supporting the responsible gaming tools described later in this document. Where account activity suggests a need for additional verification, further documentation may be requested before certain actions, such as withdrawals, are completed.

Alvynn Casino does not use personal data for purposes unrelated to account operation, verification, support, and legal compliance without an appropriate basis for doing so. Marketing communications, where sent, are limited to account-related notices and any preference-based updates a user has not opted out of; users may generally manage communication preferences within account settings or by contacting support.

Cookies and Similar Technologies

The website uses cookies and comparable tracking technologies to support core functionality, remember session and login information, and understand how the site is used so that performance can be maintained. Cookies fall broadly into a few categories: strictly necessary cookies required for the site to function, such as those maintaining a logged-in session; functional cookies that remember settings such as language preference; and analytics cookies that help measure traffic patterns and identify technical issues. Most browsers allow cookies to be managed, restricted, or deleted through browser settings, though disabling certain cookies may affect the ability to use some features of the site, including remaining logged in or accessing certain account tools.

The website may also use similar local storage technologies for the mobile-friendly Progressive Web App experience, which allows the site to be added to a device home screen without a traditional app store download. These technologies serve a comparable function to cookies and are treated under the same principles described in this section.

Sharing of Information with Third Parties

Personal data may be shared with a limited number of third parties where necessary to operate the service or comply with legal obligations. This can include payment processors and banking partners involved in handling deposits and withdrawals across the methods listed on the payments page, identity verification providers engaged to confirm documents submitted during KYC checks, game and software providers where account or gameplay data is necessary to deliver a specific game session, and regulatory or law enforcement bodies where required by applicable law or by the terms of the operating licence. Any such sharing is limited to what is reasonably necessary for the stated purpose, and third parties engaged in this way are expected to handle data with an appropriate level of care.

Alvynn Casino does not sell personal data to third parties for independent marketing purposes. Where a service provider processes data on behalf of the platform, such as a payment processor or verification service, that processing is limited to the specific task for which the provider was engaged.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, including the duration of an active account, the period required to resolve any pending transactions or disputes, and any additional period required by applicable financial, anti-fraud, or licensing obligations. Verification documents submitted for KYC purposes are generally retained for a period following account closure to satisfy regulatory recordkeeping expectations, after which they are deleted or anonymized in line with standard data handling practice. Users seeking clarification about how long a specific category of their data has been or will be retained may contact support for further information.

Data Security

Alvynn Casino applies technical and organizational safeguards intended to protect personal data against unauthorized access, loss, misuse, or alteration. These safeguards include restricted internal access to sensitive account information, encrypted transmission of data where applicable, and the availability of two-factor authentication as an additional account protection measure that users can enable themselves. While reasonable steps are taken to protect personal information, no online system can guarantee absolute security, and users are encouraged to use strong, unique passwords and to avoid sharing account credentials with anyone.

If a user suspects unauthorized access to their account, they should change their password immediately and contact support through live chat or email so that the account can be reviewed and, if necessary, temporarily secured.

User Rights

Users generally have the right to request access to the personal data held about them, to request correction of inaccurate information, and to request deletion of data that is no longer required for the purposes described in this policy, subject to any legal or regulatory retention obligations that may apply. Users may also object to certain uses of their data, such as non-essential marketing communications, and may request a copy of certain data in a portable format where technically feasible. Requests of this kind can generally be submitted through the account’s support channels, and Alvynn Casino aims to respond to legitimate requests within a reasonable timeframe.

Where a request cannot be fulfilled in full, for example because certain data must be retained to comply with anti-money-laundering rules or licensing conditions, the user will be informed of the reason. Exercising these rights does not affect the validity of any prior processing carried out in accordance with this policy.

Relationship to Bonus and Account Terms

Data collected in connection with an account, including deposit history and verification records, may be used to confirm eligibility for bonus features described in the Terms & Conditions, such as the welcome package structured across four qualifying deposits. Where a welcome package or similar feature applies wagering requirements, a maximum bet while the bonus is active, or a limited validity window per deposit stage, account activity data is used to track progress against those conditions. This processing is limited to verifying compliance with the stated rules and does not extend beyond what is necessary to administer the feature accurately.

Children and Age Restrictions

Alvynn Casino does not knowingly collect personal data from individuals below the legal minimum age for gambling participation, which is 19 in most Canadian provinces and 18 in others. Age verification is carried out as part of the KYC process, and any account found to belong to a person under the applicable legal age will be closed, with any associated funds handled in accordance with the Terms & Conditions and applicable regulatory guidance. Parents or guardians who believe a minor has accessed the platform are encouraged to contact support so that appropriate action can be taken.

Responsible Gaming and Data Use

Personal and account activity data plays a role in supporting the responsible gaming tools available on the platform, including deposit limits, self-exclusion, reality checks, and cooling-off periods, all of which can be configured within account settings. Monitoring account activity allows patterns that may indicate a need for additional support to be identified, and this information may be used internally to apply limits a user has requested or to flag accounts for a manual review where appropriate. Players who feel that gambling is becoming a source of concern are encouraged to review the responsible gaming resources available on the site and to make use of the self-exclusion and limit-setting tools before activity continues.

International Data Transfers

Because Alvynn Casino is operated by Lynxel Ltd, registered in Belize, under a licence granted by the Government of the Autonomous Island of Anjouan, and serves players internationally, personal data may be processed or stored in jurisdictions outside of Canada. Where data is transferred internationally, reasonable steps are taken to ensure it continues to receive an appropriate level of protection consistent with the principles described in this policy, regardless of where it is processed.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in data handling practices, applicable regulation, or the services offered on the platform. Where changes are made, the updated policy will be published on the website, and continued use of the platform following publication constitutes acceptance of the revised terms. Users are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contact and Further Information

Questions about this Privacy Policy, or requests relating to personal data such as access, correction, or deletion, can be directed to customer support, which is available through live chat and email around the clock, with the website accessible in both English and French. Support representatives can provide guidance on data-related requests or direct a query to the appropriate internal team where a more detailed review is required. For information on the operator’s contractual terms, deposit and withdrawal conditions, and bonus rules, users may also refer to the Terms & Conditions page, and for details on account protection tools, the Responsible Gaming page provides further guidance. General information about the operator and its licensing can be found on the homepage.