Terms and Conditions

This page sets out the terms and conditions that govern the use of the Alvynn website and the services offered through it, including account registration, deposits and withdrawals, bonus rules, game play, and player conduct. By creating an account or using any part of the site, a player agrees to be bound by these terms in full. Anyone who does not agree with any part of these terms should refrain from registering an account or using the services. These terms should be read together with the Responsible Gaming information and the site’s privacy documentation, both of which form part of the overall relationship between the player and the operator.

Operator Information

Alvynn is operated by Lynxel Ltd, a company registered under registration number 000052107, with a registered address at San Victor Street, Orange Walk Town, Belize. The site operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202511013-FI1. This licence permits the operator to offer online casino and sportsbook services to players in permitted jurisdictions, including Canada, subject to the restrictions described below.

Acceptance of Terms

Registration of an account constitutes acceptance of these terms and conditions in their entirety. The operator reserves the right to amend these terms from time to time to reflect changes in regulation, services, or operational practice. Continued use of the account after any such amendment constitutes acceptance of the revised terms. Players are encouraged to review this page periodically to remain informed of the rules that apply to their account and activity.

Eligibility and Age Restriction

Access to the site and its services is restricted to individuals who are at least 19 years of age, or 18 years of age in provinces where the legal minimum gambling age is lower. Age verification may be requested at any stage of the relationship, and accounts suspected of belonging to underage individuals will be suspended pending verification or closed permanently if underage use is confirmed. Players must also have the legal capacity to enter into a binding agreement in their province or territory of residence. It is the player’s sole responsibility to confirm that online gambling is lawful in their place of residence before registering.

Account Registration

Each individual may hold only one account. Registration requires accurate personal information, including full legal name, date of birth, and a valid means of contact. Providing false, incomplete, or misleading information during registration or at any later point may result in suspension or closure of the account and forfeiture of funds held in it. Players are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Two-factor authentication is available in the account security settings and is recommended as an additional safeguard.

Know Your Customer Verification

Before any withdrawal is processed, the operator requires identity verification consistent with standard know-your-customer and anti-money-laundering practices. This typically includes a government-issued identity document, a selfie holding that document, and proof of address, submitted in JPG or PNG format through the Security and Verification section of the account. Verification may be requested at any time, not only prior to withdrawal, and failure to complete it within a reasonable period may result in restricted account access.

Deposits and Withdrawals

Deposits and withdrawals are processed through a range of fiat and cryptocurrency methods. Minimum deposit and withdrawal amounts, along with typical processing times, vary by method, as summarized below.

Monthly withdrawal amounts are generally limited to a range of C$5,000 to C$10,000, depending on deposit turnover, account balance, and account history, with a higher limit potentially applying where the account balance stands at ten times or more above total deposits made. An 8 percent withdrawal fee, subject to a minimum of C$5, applies where the account has not met a threefold turnover requirement on deposits prior to the withdrawal request. Additional details on payment methods can be found on the payment methods page.

Bonus Terms and Conditions

Bonuses offered through the account, including the welcome package described below, are subject to specific conditions that apply automatically once a bonus is credited. These conditions are not promotional offers but binding rules that govern how bonus funds and free spins may be used and converted into withdrawable funds. Players should review the applicable conditions carefully before making a qualifying deposit, since accepting a bonus without meeting the associated conditions may result in forfeiture of bonus funds and any winnings derived from them.

Welcome Package Structure

The welcome package consists of a match on the first four deposits made to a new account, together with an allocation of free spins on selected slot titles. Each deposit stage carries its own match percentage, maximum bonus amount, and free-spin allocation, as summarized in the table below.

A minimum deposit of C$20 applies at each stage for the corresponding bonus to be credited, and the bonus is applied automatically upon a qualifying deposit without the need for a promotional code. Free spins are valid on a selection of Pragmatic Play slot titles designated by the operator, and any winnings generated from free spins are treated as bonus funds subject to the wagering conditions described below.

Wagering and Conversion Conditions

Bonus funds and free-spin winnings carry a wagering requirement of 40 times the bonus amount before they can be converted into withdrawable funds. Wagering contribution varies by game type, with slot games contributing 100 percent toward the requirement, while live casino and table games each contribute 10 percent. A maximum bet of C$5 per spin or hand applies while a bonus is active, and wagering must be completed within five days of each deposit stage being credited. Bets placed above the permitted maximum while a bonus is active may result in voided winnings or forfeiture of the bonus. Converted bonus winnings are capped at four times the bonus amount for each deposit stage, and winnings generated from free spins are subject to a separate maximum cashout of C$50 per free-spin batch. Any bonus funds or associated winnings that remain unconverted at the end of the applicable period are removed from the account.

Other Bonus Offers

Beyond the welcome package, the account may from time to time be credited with additional bonus elements, including a fixed number of free spins for confirming an email address, a fixed number of free spins for installing the mobile application, periodic reload offers, weekly cashback calculated on net losses, daily objective-based rewards, and a recurring leaderboard tournament. Each of these carries its own eligibility conditions, wagering requirements where applicable, and validity period, which are communicated within the account or promotional terms specific to that offer. General bonus principles described in this section, including wagering contribution rates and maximum bet restrictions, apply to these offers unless stated otherwise. Full current bonus terms are also available on the welcome bonus page.

Loyalty Program

The loyalty program awards points based on real-money wagering, at a rate of one point per C$0.10 wagered, with points accumulating toward tier progression from an entry tier through to the highest tier. Higher tiers may unlock additional benefits such as increased cashback rates, tier-specific bonuses, and faster withdrawal handling, subject to the operator’s discretion and the terms applicable to the loyalty program at the time.

Game Rules and Fair Play

Games offered on the site are supplied by third-party providers and operate using random number generation designed to produce fair and independent outcomes. The operator does not control the underlying mechanics of individual games beyond integrating certified provider content, and outcomes are determined by the certified software of each provider. In the event of a demonstrable technical malfunction affecting a game round, the operator reserves the right to void the round and refund the wager. Players are expected to place wagers using funds they can reasonably afford, and are encouraged to review the responsible gambling tools available in account settings before playing for extended periods.

Responsible Gambling

The minimum age to hold an account and gamble is 19 in most Canadian provinces, and 18 in provinces where the local minimum is lower. Responsible gambling tools are available directly within account settings, including deposit limits, time-based reality checks, cooling-off periods, and self-exclusion. Players who feel their gambling activity is becoming difficult to control are encouraged to make use of these tools or to contact independent support organizations for confidential assistance. More detail on these protections, along with links to independent support resources, is available on the Responsible Gaming page.

Prohibited Activities

Use of the account for any fraudulent, collusive, or abusive purpose is strictly prohibited. This includes, without limitation, the use of bots or automated software, the exploitation of software errors for financial gain, the operation of multiple accounts by a single individual, and the use of stolen or unauthorized payment methods. Any account found to be engaged in such activity may be suspended immediately, and funds associated with the prohibited activity may be withheld or forfeited pending investigation.

Restricted Regions

The services described on this site are not available to residents of certain jurisdictions where online gambling is prohibited or restricted by local law. It is the player’s responsibility to confirm the legality of online gambling in their specific jurisdiction before registering an account. The operator reserves the right to restrict access from any jurisdiction at its discretion, including after an account has already been created.

Privacy and Data Handling

Personal information submitted during registration and verification is processed in accordance with the site’s privacy documentation, which describes the categories of data collected, the purposes for which it is used, and the safeguards applied to protect it. Data collected for identity verification purposes is retained only as long as necessary to meet legal and regulatory obligations. Further detail on data handling practices is available in the separate privacy documentation maintained on the site.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where there is reasonable suspicion of a breach of these terms, fraudulent activity, underage use, or a request from the player themselves. Where an account is closed due to a confirmed breach of these terms, the operator reserves the right to withhold funds associated with the breach, subject to applicable law. Players who wish to close their account voluntarily, including for responsible gambling reasons, may do so by contacting player support through the channels available on the site.

Limitation of Liability

The operator does not accept liability for losses arising from circumstances beyond its reasonable control, including but not limited to internet connectivity issues, third-party payment processing delays, or technical malfunctions in third-party game software. To the extent permitted by applicable law, the operator’s liability in connection with the use of the site is limited to the funds held in the affected player’s account at the time the relevant issue arose.

Complaints and Dispute Resolution

Any complaint regarding account activity, a transaction, or a bonus condition should first be raised with player support through the live chat or email channels available on the site, which operate on a 24/7 basis. Support staff will investigate the matter and provide a response within a reasonable period. Where a complaint cannot be resolved directly with player support, the player may escalate the matter through the dispute resolution mechanism associated with the operator’s licence, details of which are available on request.

Governing Law

These terms and conditions are governed by the laws applicable to the operator’s licensing jurisdiction, without prejudice to any mandatory consumer protection or gambling-related legislation applicable in the player’s province or territory of residence. Nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded or limited under the law applicable to the player.